Return & Refund Policy
If you are not satisfied with your purchase, as long as you contact us within 30 days of receiving your item, we will process your return / exchange request. The request after 30 days will not be honored. Please make sure you contact us by email first ([email protected]).
1. Return & Exchange Conditions
Products returned without authorization will not be accepted.
Products must be returned within 30 days of receiving them.
All items must be in the same condition as you received them, unworn or unused, with tags and in original packaging. You will also need a receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method that provides tracking information.
2. Non-returnable items:
Damage / loss caused by customers is not refundable.
3. General return process:
Initiate a return: write to us at [email protected] with product photos and / or videos and tell us your order number. Our customer service staff will determine eligibility for a refund request within 3 business days.
Return the item: If your return is approved, we will send you a return address and instructions on how and where to ship your package. (Note: Items returned without authorization will not be accepted）.
Refund or Exchange: After receiving the return / exchange, we will inspect the item within 2 business days, then provide replacement or refund.
4. Return Fee:
No processing fee charged to consumers for returning a product.
If the return is due to our problems (such as: incorrect products, product quality problems), we will give you a full refund.
If the return is due to a buyer's problem (such as: I don't like the item / want it, ordered the wrong product / size), the buyer should pay the freight and we will not refund the original shipping cost.
If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two business days to confirm the problem with the customer. If the customer requests a refund, we will deduct 20% of the order price and provide the customer with a partial refund.
5. Phrases:
After we have received and inspected your return, we will notify you whether the return is approved or rejected. If accepted, your refund will be credited to your original payment method within 2-3 business days.
If you don't receive your refund within 2-3 business days, please check your bank account again. Then contact your bank or credit card company. It may take a while for your return to be officially posted. If you've done all of these and still haven't received your refund, please contact us at [email protected].
6. Order cancellation:
We can cancel your order if you contact us in time after your purchase. If payment has been completed and your shipment has not been shipped, you may cancel your order prior to item delivery. We will refund the full amount of money.
Orders cannot be canceled once the package has been shipped.